Contact Us

Have a question, feedback, or partnership idea? We would love to hear from you.

Email support

support@puremidi.com

Response time

Typically within 24-48 hours

Languages

English · 中文

Before you write

Including these details helps us respond faster:

  • Conversion issues: Task ID, source format (MP3 / WAV / PDF), and what kind of MIDI output you expected.
  • Billing: Order number. See Pricing for credit and plan details.
  • Feature requests: Describe your use case and expected outcome.

Partnerships

Music educators, DAW developers, and content creators — reach out to support@puremidi.com with "Partnership" in the subject line.